FAQ

FAQ’s

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png. We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

THESE COLORS ARE IN RGB

RGB

THESE ARE THE SAME COLORS BUT IN CMYK

CMYK

You should always start and finish your designs in CMYK color mode.

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
THESE ARE 72 DPI LOW RES IMAGES

 Low Res

THESE ARE THE SAME IMAGES BUT AT 300 DPI

  High Res
We only accept 300 dpi files and no less.
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" inside the cut-line. - The bleed for Standard Products is 0.125". - The bleed for Booklets and Presentation Folders is 0.25". - For Grand4mat Products, please see the G4Mat FAQs for individual substrate guides. We recommend using our templates at all times. Bleed

Any transparency issue can be resolved before saving your file.

What a transparency problem looks like on screen...
Transparency on Screen
After a transparency problem is printed...
Transparency After Printed

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

Transparency After Printed
All of these effects will cause transparency problems.