Company Policy

Working With Us

In an attempt to better service our clients, you, the client, must follow our policy in order for us to complete your job in a timely fashion. Your collaboration in submitting all information regarding your job order (size, colors, copy, and design specifications) allows us to move your order into production without delays.

Submitting Job Order Information

• Provide all job order information thoroughly, including size, colors, copy, and design specifications.
• Design approval is required before printing begins.
• Return the signed "Design Approval" form, or provide written approval of your artwork.

Cancellations

Orders cannot be cancelled once they have been plated or sent to print. Please make sure all details are correct at the approval stage.

Disclaimer

We are not responsible for spelling errors or misspellings in supplied copy if the artwork has not been approved prior to printing. Proofing your design before release helps prevent these issues.

Policy At A Glance

Questions about how a job order is handled? Our support team is available by chat and phone during working hours.

Get Free Support

Our company policy exists to keep every screen printing and t-shirt printing order moving smoothly from artwork submission through final approval before a job goes to print. Because accurate information travels faster than back-and-forth questions, we ask clients to supply complete details on sizes, colors, copy, and design specifications upfront. This is the single most effective way to reduce delays, minimize revisions, and ensure the finished product matches the original intent of the request.

Artwork files should be prepared and delivered in a workable format whenever possible, and clients are encouraged to review the on-screen proof before authorizing production. Reviewing a proof carefully — checking copy, placement, garment color, and print area — takes only a few minutes and catches small errors that are far more expensive to fix after a run has already been printed. We regard proof approval as a shared step rather than a formality.

Beyond printing, our team produces a broad range of promotional products, including custom t-shirts, printed postcards, door hangers, team apparel, hangers, bike bottles, tumblers, and similar items for businesses, tradeshows, and organizations across San Antonio and the surrounding Texas area. Each product category carries its own setup expectations and material considerations, and the guidance below explains how those expectations are applied to the work we print.

Material choices affect the way a design should be prepared, so we treat each substrate — from standard cotton tees to more specialized finishes such as pearl, metallic, suede, silk, laminate, woven, string, and backpack styles — as a distinct printing decision. We also offer multiple tiers such as economy, standard, and premium options so a project can align with both its budget and its intended use, whether that is a small run of shirts or a larger promotional rollout.

Questions about setup, file formats, pricing, proofs, shipping timelines, or our quality and satisfaction guarantee are handled through our support channels, and we aim to respond during published business hours with clear, practical answers. Consistent communication, well-prepared files, and early proof reviews together form the basis of a dependable partnership, and our team treats repeat customers and referral programs as a natural extension of that standard of service.